jili ph Privacy Policy

When you register an account on jili ph, we collect the personal details you provide directly — including your name, date of birth, email address, and contact number. This information is necessary to verify your identity, keep your account secure, and ensure that only eligible players in the Philippines can access the platform. We may also ask for additional verification documents if required by our compliance procedures or if you request a withdrawal above a certain threshold.

As you use the platform, we automatically collect certain technical data about your device and session. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and the actions you take within the platform. This data helps us understand how Filipino players use jili ph so we can improve performance, fix issues quickly, and make the experience smoother on mobile devices. We do not use this data to build advertising profiles or sell it to third parties.

We also collect transaction data related to your deposits, withdrawals, and gameplay activity. This includes payment method details (stored in a tokenised format for security), transaction amounts, timestamps, and game history. This information is essential for processing payments accurately, resolving disputes, and meeting our obligations under applicable financial regulations in the Philippines. All financial data is handled with strict security controls and is never shared with unauthorised parties.

The personal information you provide is used primarily to operate and maintain your jili ph account. This includes processing your registrations and logins, verifying your identity, handling deposits and withdrawals in Philippine pesos, and delivering the games and features you access on the platform. Without this information, we would not be able to provide you with a safe and personalised entertainment experience.

We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. We may also send you platform news or promotional information if you have opted in to receive such communications. You can update your communication preferences at any time through your account settings, and we will always honour your choices promptly.

Your data also helps us maintain the security and integrity of the platform. We analyse usage patterns to detect suspicious activity, prevent fraud, and ensure that our responsible gaming tools are working effectively for Filipino players who need them. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about how a specific piece of your data is being used, our support team is available 24/7 to assist you.

jili ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we treat it with the same care we would want applied to our own. We only share your information in the limited circumstances described in this section, and always with appropriate safeguards in place to protect your privacy as a Filipino player on our platform.

We work with a small number of trusted service providers who help us operate the platform — including payment processors, identity verification partners, and cloud infrastructure providers. These partners are given access only to the data they need to perform their specific function, and they are contractually required to handle your information securely and in accordance with applicable data protection standards. They are not permitted to use your data for any purpose beyond the service they provide to jili ph.

In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are under a legal obligation to do so. We will always assess such requests carefully and disclose only the minimum information necessary to comply. If we are permitted by law to notify you of such a disclosure, we will do so promptly. Outside of these limited scenarios, your data stays within the jili ph platform and is never shared without your knowledge.

jili ph uses cookies and similar technologies to make the platform work correctly and to improve your experience as a Filipino player. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how different parts of the platform are being used. Without essential cookies, certain features of the platform — such as maintaining your session while you play — would not function properly.

We use session cookies, which expire when you close your browser, as well as persistent cookies that remain on your device for a set period to remember your settings and preferences between visits. We do not use third-party advertising cookies or tracking pixels that follow you across other websites. All cookies placed by jili ph are strictly necessary for platform operation, performance monitoring, or improving your user experience on mobile and desktop devices in the Philippines.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the platform and some features may not work as expected. If you continue to use jili ph after being informed about our use of cookies, we take that as your acceptance of our cookie practices as described in this policy. For any questions about specific cookies used on the platform, our support team is happy to provide further detail.

As a user of jili ph based in the Philippines, you have rights over your personal data that we are committed to upholding. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in certain circumstances. Exercising these rights is straightforward — simply contact our support team and we will guide you through the process.

You also have the right to object to or restrict certain types of processing, and to request that we provide your data in a portable format so you can transfer it to another service if you choose. Where we rely on your consent as the legal basis for processing your data — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of progress if a request requires additional time to fulfil. We will never charge a fee for handling a straightforward data rights request. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will cooperate fully with any investigation that may follow.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within jili ph can view your information, and regular security reviews. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and responding swiftly to any security incidents that may arise.

Your personal data is retained only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations in the Philippines. Account data is typically retained for the duration of your membership and for a defined period after account closure to meet legal and compliance requirements. Transaction records may be kept for longer periods where required by financial regulations. Once data is no longer needed and retention obligations have been met, it is securely deleted or anonymised.

If you have concerns about the security of your account, we encourage you to use a strong, unique password and to contact our support team immediately if you suspect any unauthorised access. jili ph will never ask you to share your password via email, chat, or any other channel. Keeping your login credentials confidential is one of the most effective steps you can take to protect your own account and personal data on the platform.

jili ph may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly through your registered contact details. We encourage you to review this policy periodically so you are always aware of how your information is being handled.

Your continued use of the jili ph platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and may request the closure of your account by contacting our support team. We are always happy to answer questions about any aspect of this policy — reach out to us at [email protected] and we will respond as quickly as possible.